Privacy Policy

Information We Collect

Pacific Evergreen Structures LLC ("we," "us," "our") collects information you voluntarily provide when you contact us, request an estimate, or interact with our website. We collect only what we need to respond to you and deliver our services.

Information you provide directly:

• Contact details: name, phone number, email address, ZIP code, and street address.
• Project information: project type, scope, budget range, timeline, descriptions, and any photos or documents you upload.
• Communications: emails, text messages, voicemails, and notes from phone or in-person conversations.

Information collected automatically:

• Usage data: pages visited, time on site, referring URL, browser type, and approximate location based on IP address.
• Device data: device type, operating system, and screen resolution.

How We Use Your Information

We use the information you share with us for the following legitimate business purposes:

• Respond to your inquiries, estimate requests, and consultation bookings.
• Provide design, planning, permitting, and construction services for your project.
• Schedule consultations, site visits, and follow-up appointments.
• Prepare estimates, contracts, change orders, and project documentation.
• Coordinate with permit offices, structural engineers, suppliers, and subcontractors as required to deliver your project.
• Send project-related updates, schedule confirmations, and warranty communications.
• Improve our website experience and understand how visitors use our content.
• Comply with our legal and contractual obligations.

We do not use your information for behavioral advertising, profile-building, or any purpose beyond what's needed to do our job and run our business.

How We Share Your Information

We share information only when necessary to deliver our services or when legally required. We never sell your information.

Limited sharing for service delivery:

• Permit offices and municipal authorities — for submissions, inspections, and approvals.
• Structural engineers and design partners — for coordination on your specific project.
• Subcontractors and suppliers — limited to the information they need to perform their role on your project.
• Asbestos abatement contractors — when coordinating Good Faith Inspections or certified abatement.
• Service providers — email, payment processing, scheduling, and analytics tools, all bound by confidentiality.

Legal disclosures: We may disclose information when required by law, court order, subpoena, or to protect our legal rights, safety, or property.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to function properly and to help us understand site usage.

• Essential cookies — required for the website to function (form submissions, session persistence).
• Analytics cookies — anonymized data about visitor traffic and behavior to help us improve the site.
• Preference cookies — remember your settings and accessibility choices.

You can disable cookies in your browser settings. Disabling essential cookies may prevent certain features (like form submissions) from working correctly. We respect "Do Not Track" browser signals.

Data Security

We take reasonable steps to protect your personal information using industry-standard security practices, including:

• Encryption in transit (HTTPS / TLS) for all website communications.
• Access controls limiting personal information to authorized team members.
• Secure cloud storage providers with industry-grade safeguards.
• Regular review of our data handling practices.

While we do everything reasonable to protect your data, no system is fully immune to risk. If a data incident affects your information, we will notify you as required by applicable law.

Data Retention

We retain personal information only as long as it's needed to fulfill the purpose for which it was collected, deliver our services, and meet legal obligations:

• Inquiry data: retained for 24 months after last contact unless you become a client.
• Client project records: retained for 7 years after project completion to honor warranty, support inspections, and comply with Washington contractor record-keeping requirements.
• Accounting and tax records: retained as required by federal and Washington state law.

After applicable retention periods, we securely delete or anonymize your information.

Your Rights & Choices

You have control over the personal information we hold. Depending on your state of residence, you may have additional rights under privacy laws like the Washington My Health My Data Act, CCPA (California), and similar regulations.

• Access — request a copy of the personal information we hold about you.
• Correction — ask us to fix inaccurate or incomplete information.
• Deletion — request that we delete your information (subject to legal retention obligations).
• Opt-out — unsubscribe from any non-essential communications at any time.
• Data portability — request your data in a portable, machine-readable format.

To exercise any of these rights, email us at [email protected] or call (206) 250-2811. We'll respond within 30 days.

Children's Privacy

Our website and services are intended for adults (18+) seeking residential or commercial construction services. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

Third-Party Services & Links

Our website may include links to third-party sites such as our profiles on Google, Yelp, and Thumbtack, or to supplier websites. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before sharing information with them.

We use trusted service providers for analytics, form handling, email, and scheduling. These providers process limited data on our behalf under strict confidentiality.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify clients via email.

We encourage you to review this policy periodically. Continued use of our website and services after updates constitutes acceptance of the revised policy.